Shipping policy

This shipping policy applies to all orders placed within the United States and is designed to ensure that you understand our shipping procedures clearly. By placing an order with NovGoods, you agree to the terms outlined below.

Shipping & Delivery

  • Free Shipping on all orders – no minimum required.
  • Order Cutoff Time: 11:00 PM (PST)
  • Processing Time: 1-3 business days (Monday–Friday)
  • Transit Time: 4-8 business days (Monday–Friday)

Order Tracking

Tracking details will be automatically emailed to the address you provide at checkout. If you don’t see tracking details within 1-3 business days, please check your spam folder or contact us.

International Shipping

Currently, NovGoods does not offer international shipping outside of the United States.

Taxes

All NovGoods orders shipped within the U.S. are exempt from additional duties or taxes.

Order Cancellation

If you wish to cancel an order, you must do so within 24 hours of placing the order to receive a full refund. Email us at novgoodssupport@gmail.com. Cancellations are not accepted once the order has shipped.

Change of Shipping Address

If you need to update your shipping address, please contact us immediately at novgoodssupport@gmail.com. Once your order is shipped, we cannot change the address.

Damaged or Missing Packages

We take great care in packaging and shipping, but if your items arrive damaged or something is missing, please email us with clear photos within 5 days of the shipping date. Any claims made after 5 days will not be accepted. Do not discard any packaging or items until the issue is resolved.

For any questions or concerns, please contact us at:

  • Email: novgoodssupport@gmail.com
  • Phone:
  • Address: 5821 Auckland Drive, Las Vegas, Nevada, 89110 United States