Return and Refund Policy

Return & Refund Policy*  

*30-Day Return Policy*  
You have *30 days* from the date of receipt to request a return. To be eligible, the item must be in its original condition—*unused, unworn, with tags attached, and in the original packaging. A **receipt or proof of purchase* is required.  

*How to Initiate a Return*  
1. Contact us at novgoodssupport@gmail.com to request a return.  
2. If approved, we’ll provide a *return shipping label* and instructions.  
   - *Note:* Returns sent without prior approval will not be accepted.  

*Return Shipping*  
- Customers are responsible for return shipping costs.  
- *No restocking fees* apply.  

*Damaged or Incorrect Items*  
- Inspect your order upon arrival.  
- Report any defects, damages, or incorrect items *within 5 days* of delivery.  
- Our team will respond within *1 business day* to resolve the issue.  

*Order Cancellations*  
- To cancel an order, email us at novgoodssupport@gmail.com within *24 hours* of purchase.  

*Exchanges*  
For the fastest service:  
1. Return the original item.  
2. Once approved, place a new order for the desired item.  

*Refunds*  
- Approved refunds will be processed to the original payment method.  
- Please allow *up to 10 business days* for the refund to reflect in your account.  

*Contact Us*  
For any questions regarding returns, refunds, or cancellations:  
- *Email:* novgoodssupport@gmail.com
- *Return Address:*  4880 E box 3 Bonanza Rd Suite #4 Las Vegas Nevada 89110